Legal

Terms and conditions

Last updated: November 4, 2026

These terms are the agreement between you and Helelai when you use helelai.com, Menvi and Menu QR. By creating your account, buying an agent or publishing a menu, you accept them. Your data is handled under our Privacy policy.

1. Who we are

HelelaiColombia

Contact: helelaiadmin@gmail.com or WhatsApp +57 301 345 9155.

2. What we offer

• Menvi: artificial intelligence agents that answer your business's WhatsApp with what you teach them. Depending on the plan, they give information, book appointments, and take orders and reservations.
• Custom agents: an agent built for what you ask, at a price we quote you.
• Menu QR: your digital menu at helelai.com/m/your-menu, with a QR code to print.

3. Your account

To have an account you must be of legal age and give us true information. Keep your password safe: what happens with your account is your responsibility. If you think someone got in without permission, change it and let us know.

4. Plans, payments and cancellation

• Each agent has its own monthly plan, paid through Mercado Pago, that renews automatically every month.
• Prices are in Colombian pesos and you see them before paying. If they change, your existing plans don't change.
• Free trial: your account's first monthly plan has 7 free days. You add your card when you start; if you don't cancel before they end, the first month is charged. Custom agents have no free trial.
• An agent works only while its monthly plan is paid up.
• You can cancel anytime in «Plan & billing». When you cancel, there are no more charges and the agent stops answering.
• Charges already made aren't refunded, unless it was our mistake or the law requires it.
• Menu QR is free during the launch. If it ever has a cost, we'll tell you first.

5. Your WhatsApp

You connect your business's number and keep using it as always. The agent connects as a linked device, just like WhatsApp Web. WhatsApp has its own rules and may disconnect or limit a number; those decisions don't depend on Helelai. To look after your number:

• Use the agent to serve the people who write to you, not to send mass messages or advertising nobody asked for.
• Don't connect a number that isn't yours or your business's.

6. The artificial intelligence

The agent answers with artificial intelligence and can make mistakes. Check what you teach it, especially prices, hours and payment methods, and look at «Conversations» from time to time. The agent never treats a payment as confirmed just because it got a screenshot: you confirm that. If someone asks, the agent says it's an automated assistant; don't set it up to pass as a person.

7. What's not allowed

• Using Helelai for anything illegal, misleading or fraudulent.
• Sending spam or messages to people who didn't write to you.
• Impersonating another person or business.
• Offering products or services banned by law or by WhatsApp's rules.
• Trying to get into other people's accounts or harm the service.

If any of this happens, we may pause or close the agent or the account. When possible, we'll tell you first and explain why.

8. Your content

What you upload (your business information, your menu, your photos) stays yours. You give us permission to use it only to provide the service: for example, so the agent can answer or to show your menu. You're responsible for having the right to use what you upload.

9. Menu QR

Your menu's address (helelai.com/m/your-menu) is permanent so printed QR codes never stop working. If you delete a menu, that address is retired forever and nobody else can use it.

10. Availability

We work to keep everything running, but there can be failures, maintenance or outages at our providers (WhatsApp, Google, Mercado Pago, Cloudflare). We can't guarantee the service will never be interrupted.

11. Limits of our liability

To the extent the law allows, Helelai isn't liable for lost profits or indirect damages, and the most we're liable for is what you paid us in the last 3 months. Nothing here limits rights the law gives you that can't be waived.

12. Changes to these terms

If we change something important, we'll email you before it applies. If you keep using the service afterward, you accept the changes; if you don't agree, you can cancel.

13. Governing law

These terms are governed by the laws of Colombia. If we disagree on something, let's first try to sort it out by talking; write to us.